• Fast Turnaround & Low Prices
    Express service & multibuy discount available
  • Worldwide Delivery
    We ship anywhere in the world
  • Quality Guaranteed
    We promise the highest standards

0844 247 5487 sales@brandableclothing.co.uk

Lines Open: Monday-Friday 9am-5pm

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FAQ's

Welcome to our FAQ's. Here you will find frequently asked questions and answers which will help you deal with queries regarding our website, products and services. Use the menu below to jump straight to the section you need answers on.

 

Ordering

How do I get a quote?

All of our prices are online, so the quickest way to get a quote is to simply browse the range, select your items and add any customisation options for a live total. Alternatively you can use our quick quote form and allow us to make some recommendations.

Do you offer discount for bulk orders?

Yes, but they do not vary from our online prices. You can see the prices for each product broken down into brackets depending on the order quantity. Your prices will automatically update themselves depending on the quantities you enter.

Can I get samples before ordering?

You are welcome to order samples from our website. They will be charged in full but you will be able to use them as part of a future order or return them to us if they are not suitable. Restocking fees may apply - please see our delivery & returns section for more information.

I’m not sure what I need, can you make some recommendations?

If you’ve browsed our products and services and are still unsure of what you require, we’d be happy to help. Please fill out our quick quote form with as much detail as possible, or contact us for further assistance.

I can’t find what I’m looking for, do you supply it?

If you’ve tried searching our website but can’t find what you’re looking for, don’t worry, we can most likely still supply it. Please get in touch to discuss your requirements.

How do I use the online customisation tool?

You can find a detailed walkthrough for the customisation tool here. If you require further assistance please contact customer care.

Can I place an order offline?

The fastest and most secure way to place an order is through our website, where you will also be able to monitor the status of and track existing orders as well as place repeat orders with the click of a button. If you do not wish to shop online, you can download an offline order form here, submit a quote request or simply get in touch.

Delivery

When will my order arrive?

Generally customised clothing will take between 3-5 working days and branded sports / teamwear between 7-12 working days. Please see our delivery and returns section for full information on delivery times.

How do I track my order?

Please use our online order tracker to trace your order. You will find the consignment number for your order in your order history, which is accessible once logged into your account. Your tracking number will also be included in the automated despatch confirmation email which we will send to you as soon as your order leaves us. If you have provided a mobile number with your order you will also receive SMS updates.

Can I collect my order from your premises?

Certainly, just select ‘collection’ as your preferred option at the checkout and we will notify you once your order is ready. Our opening times are 9am-5pm Monday-Friday, but you can always call ahead to ensure we are open.

How much does delivery cost?

Our UK delivery charge is £5.95 for consignments up to a total of 30kg. For more information including costs for carriage outside of the UK please see delivery and returns.

Payment

How can I pay for my order?

Our online payment providers are SagePay, who accept all major credit and debit cards, and PayPal. We also accept all major credit and debit cards for offline payments, along with BACS or cheque. Please note that choosing to pay by BACS or cheque may result in a delay to your order as we must wait for funds to clear before we can proceed.

Do you offer discount for bulk orders?

Yes, but they do not vary from our online prices. You can see the prices for each product broken down into brackets depending on the order quantity. Your prices will automatically update themselves depending on the quantities you enter.

How secure is the payment process?

Our entire website is secured by Comodo Secure, SagePay and PayPal protection services. We are fully PCI compliant and have been certified to ISO 9001 standards. Offline payments are handled by Barclaycard secure merchant services.

Artwork & Customisation

What format should I send my artwork in?

We accept most file formats including .PDF, .EPS, .JPEG, .TIFF, .AI. Please ensure your artwork is high resolution as we may not be able to work with or may have to charge additional set-up fees for small, pixelated or poor quality artwork.

Will you send me an artwork proof before going ahead?

For orders of new logos and designs we will always send an artwork proof to the email address provided on the order for your approval. Please get back to us as soon as possible as slow communication may cause a delay to your order. If we have produced your logo or design before we will still send a positioning proof for approval.

Returns

What is your returns policy?

If you are not 100% happy with your order we will provide a full refund or exchange providing the goods are returned to us within 14 days of receipt in original saleable condition. We cannot accept returns of goods which have been customised unless they display manufacturing faults. For more information please see delivery and return.

Have you received my return?

Once your return has arrived at our warehouse we will endeavour to process it within 24 hours. Once the return has been processed the order status will be updated and you will be notified by email.

When will I receive my refund / exchange?

Once processed, refunds will be issued via the original payment method. This process is normally instant for card or PayPal transactions; however, it is dependent upon the timescales set by your issuer / bank. Exchanges will normally take the same amount of time as the original order and you will be kept updated by email.

Using the Website

How do I make an order?

We’ve made some short videos to guide you through the order process – you can find them here.

How do I use the online customisation tool?

You can find a detailed walkthrough for the customisation tool here. If you require further assistance please contact customer care.

Account

Why do I need an online account?

You will need to sign in to your account before you can place an order with us. Once logged in, you will also be able to view your order history, monitor the status of and track existing orders and also place repeat orders with the click of a button. If you do not wish to shop online, you can download an offline order form here.

I can’t sign into my account.

If you are having trouble logging in please follow the below steps:

  • Make sure you are using the same email address and password you registered with.
  • If you can’t remember your password details, click on the ‘forgot password?’ link on the login page and follow the instructions on screen to reset the password for your account.
  • If you have forgotten your email address or are still having login issues please contact our customer care team with as much information as possible, including any screenshots or error messages and the steps you’ve taken so far to resolve the issue.

How do I change my account settings?

Simply login to your account and access the areas you need to change. You will be able to modify your contact details, delivery and billing addresses, payment options and any newsletter subscriptions.

Aftercare

How should I launder my garments?

Always follow the guidelines set by the manufacturer. Generally, printed garments should be washed at 30 degrees Celsius or below and dried flat with the printed side facing away from the source of heat. You should not tumble dry printed garments, and ironing should be done on the reverse. You can find more information on laundering in our comprehensive aftercare section.

I can’t find the answer to my question here, can you help?

Sure, please contact us if you require further assistance.


We accept all major forms of payment visa, mastercard, maestro, paypal
Secured by mastercard, verified by visa, sagepay